FREQUENTLY ASKED QUESTIONS

Whether it's choosing your wines or about your orders and deliveries, we've got answers for you!

I’m a newbie and I’m not really sure what to get.

Let us be your personal sommelier! Contact us and tell us your story, your likes and dislikes and we’ll make some suggestions for you.

I’m up for an adventure, can you surprise me?

Your wish is our command! Just message us and we’ll do the rest. Prepare your palate for some interesting sets specially curated for you.

What are your modes of payment?

Payment is so easy! We accept

  • Bank Transfers vi BPI or Unionbank
  • Credit Card on delivery or Credit Card Online via PayMaya Billing
I live outside Metro Manila, can you deliver there?

Yes, we do. However, all deliveries outside of Metro Manila are arranged with a third-party carrier and the customer shoulders the cost.

Are my wines in good temperature?

Most definitely, we swear by it! Your precious wine bottles are all snuggled up in cold storage 24/7. We are a tropical country, but we made it work!

There’s something wrong with my wine, can you replace it?

Don’t worry! We've got you! You can return a corked wine given that

  • You reported the incident within 24 hrs from opening the bottle
  • At least 80% of the wine is still in there (cork included)
  • If these are acknowledged by our wine team, we can easily arrange pick up of
    corked bottle and replacement or you can drop it in our office at AWC Philippines Head Office
The wine I chose is not really my type, help!

Your satisfaction is our utmost priority, contact us and we can arrange a Zoom call to talk about this.